The Program Manager is directly responsible for the management of global and local programs for one or multiple customers and for one or multiple plants. The individual is responsible for a successful, on-time, on-budget program launch and ensures that the needs of the customer and BorgWarner business unit are met. The Program Manager will effectively communicate and direct the activities of the cross-functional launch team for each assigned program.
Key Roles And Responsibilities
Serve as the liaison between BorgWarner and the customer for all program matters and is the key customer contact during the launch process. Obtain all customer program requirements, customer program inputs and targets.
Assist with contract negotiations, agreements, technical and commercial terms with the customer. Complete change management quotations, negotiate pricing and resolve program commercial issues.
Follow day-to-day activities at the customer and establish and nurture key customer relationships.
Manage prototype builds and work with manufacturing departments to resolve production issues through the Start-of-Production phase.
Establish and maintain the Program Charter and Contract. Oversee the process and present functional reviews to management. Ensure customer milestones are met, manage open issues, clear roadblocks and raise major program issues to the appropriate senior level internally as well as at the customer.
Manage the quality process, create customer review documents and obtain pre-production approval and customer approvals on prints.
Develop, submit and obtain timely approval of program funding and track program costs according to budget.
Work with management to ensure that the program is aligned with product and business unit strategies.
Develop a post-launch lessons learned document and contract evaluation for continuous improvement.
Responsible for program launch team training.
In his/hers role as NPDP process owner within the Quality and EHS Management Systems has the responsibility and authority for planning and addressing strategies, defining targets, executing and reviewing the process under his/her responsibility to ensure that it is delivering the intended outputs.
Ensuring within his/her area of responsibility the integrity of the management system and their conformance to the defined requirements.
Reporting on the performance of the management systems and on corrective actions and opportunities for improvement, in particular to top management.
Ensuring that customer, other interested parties, and applicable statutory and regulatory requirements are determined, understood and consistently met.
Analyzing, evaluating and properly addressing the risks and opportunities related to the process under his/her responsibility.
Communicating throughout his team the company policies, targets and the importance of effective system management and of conforming to the management system requirements.
Ensuring the promotion of continuous improvement, process approach, risk based thinking and customer focus throughout his team, engaging, directing and supporting persons to contribute to the effectiveness of the management system.
Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.
JOB REQUIREMENTS AND QUALIFICATIONS
Bachelor's degree in Engineering or Business required; Master's level degree or MBA preferred; PMI certification preferred.
Minimum 7 years work experience in a Sales or Engineering environment with significant customer contact, including supervisory experience required; experience with an automotive OEM or powertrain components supplier preferred.
Networking and significant customer contact requires the ability to foster and maintain positive internal and external relationships.
Must have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and meet deadlines.
Proficient with Microsoft office applications — Outlook, Word, Excel, PowerPoint.
Ability to work in a dynamic, matrix organization.
English fluid level.
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