.About The Team: The MongoDB Technical Services (TS) PMO team is responsible for devising, implementing, and improving essential process frameworks that enable TS teams to leverage advanced technologies and develop tools that enhance security, streamline support processes, and integrate seamlessly into MongoDB's ecosystem to ensure efficiencies throughout the customer lifecycle. As owners of the processes and associated tooling that streamline these efforts for TS, the PMO also manages communication, timelines, scope, and effort across a broad portfolio of programs, projects, and team operations. By prioritizing collaboration and innovation,the TS PMO not only supports internal stakeholders but also delivers significant value to MongoDB's customers, setting new standards in functional excellence.About The Role: As "Program Manager, Technical Services" you'll play a critical role as part of our PMO in the scaling of our elite Technical Services organization. In this role, you'll be the driving force behind a portfolio of programs and strategic initiatives, each aimed at revolutionizing our operational efficiency and team capabilities. You'll thrive on complexity and make swift, thoughtful, data-driven decisions that balance outcomes across the function and organization. Your ability to anticipate obstacles, work through developing problem spaces, influence cross-functional alignment, and realize strategic outcomes will be crucial in maximizing our collective impact.Be a Leader: Driven by an attuned sense of priority and urgency to deliver on the right things at the right time. Orchestrate multiple, interconnected projects, programs, and portfolios to maximize long term benefits. Drive high-level decision-making that aligns program objectives with organizational goals and customer needs.Own the Strategy: Establish the strategic vision and maintain comprehensive governance structures for your programs. Oversee all plans, timelines, and resources to ensure cohesive delivery across the entire portfolio.Build Together: Build credibility and earn trust in all your interactions. Lead your teams, stakeholders organizations toward simple, coherent approaches. Facilitate high-level communications and strategic forums to align your programs and portfolio across all organizational levels.Have a knack for looking around corners: Recognize patterns in a sea of information and take action accordingly. Anticipate program-wide risks and opportunities. Develop strategies to mitigate issues across multiple projects and programs, manage interdependencies, and capitalize on synergies within the portfolio.Follow the data: Understand how data contributes to better storytelling. Devise compelling program-wide metrics and analytics frameworks. Leverage cross-program data to inform strategic decision-making and drive continuous improvement across the entire portfolio.Detest surprises: Sweep nothing under the rug