.OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further.This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence.The products in our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI.Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.Within Azure Data, the business intelligence team builds and maintains Power BI which is the undisputed leader in BI tools in the industry today and serves as the bridge between data professionals & Office users.Power BI's core value proposition is to enable end users to get answers and insights from their data through data visualization.The Fabric Customer Advisory Team (CAT) is hiring a Customer Experience Program Manager. The CAT team works with some of the largest and most important Fabric customers in the world to solve problems, educate on best practices, and collect and curate product feedback and ensure it gets used when new features are planned in Fabric.We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company.As a result, our customers are better served.QualificationsRequired / Minimum QualificationsBachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology OR equivalent experience.Identifies and utilizes engineering tools, customer telemetry and / or direct customer input to flag the patterns of defects / signals in the products or products misuse, or issues across customers.Tracks customer incidents and engages with challenging and / or strategic customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.Contributes to or investigates and troubleshoots the issues using diagnostics. Ensures issues / incidents reported by customers are moving through the system.Gathers and synthesizes feedback from challenging and / or strategic customers and partners with broader context (e.G., industry and regulatory needs / standards) to learn ways in which customers and partners use the product and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.Collaborates with partners and stakeholders to discuss product strategy and product roadmaps by understanding customer scenarios
