.Job Description:Location:- Málaga, SpainLanguage:- EnglishDescription:Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.We are looking for an English-speaking Program Manager (On-site) to join one of our exciting projects.What we offer you:You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.Your benefits:Full time 39 hours/week contract: Monday to Friday 9:00 - 18:00Great office location in MalagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesWhat you'll experience with us:As a Program Manager in our team, you will:Be responsible for the overall site sales forecast while running all operations at the siteLead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experienceOversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goalsDevelop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processesIdentify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they ariseCoach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of businessWe'll be a great match if you:Have a proficient or bilingual level of EnglishHave a Bachelor's Degree or equivalent work experience, minimum 10 years of technology related sales or business development experience, 4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales ManagersHave superior leadership skillsHave experience, background and confidence to initiate and drive business strategy discussionsHave general knowledge of the IT industryWork well in a diverse team and enjoy a dynamic and changing environmentHave an achievement and success-driven personalityIt would be a plus if you have:If this sounds like you, join us!Who we are:We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional