.MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. About The Team The MongoDB Technical Services (TS) PMO team is responsible for devising, implementing, and improving essential process frameworks that enable TS teams to leverage advanced technologies and develop tools that enhance security, streamline support processes, and integrate seamlessly into MongoDB's ecosystem to ensure efficiencies throughout the customer lifecycle. As owners of the processes and associated tooling that streamline these efforts for TS, the PMO also manages communication, timelines, scope, and effort across a broad portfolio of programs, projects, and team operations. By prioritizing collaboration and innovation, the TS PMO not only supports internal stakeholders but also delivers significant value to MongoDB's customers, setting new standards in functional excellence. About The Role As Program Manager, Technical Services, you'll play a critical role as part of our PMO in the scaling of our elite Technical Services organization. In this role, you'll be the driving force behind a portfolio of programs and strategic initiatives, each aimed at revolutionizing our operational efficiency and team capabilities. You'll thrive on complexity and make swift, thoughtful, data-driven decisions that balance outcomes across the function and organization. Your ability to anticipate obstacles, work through developing problem spaces, influence cross-functional alignment, and realize strategic outcomes will be crucial in maximizing our collective impact. The ideal candidate will: Be a Leader: Driven by an attuned sense of priority and urgency to deliver on the right things at the right time. Orchestrate multiple, interconnected projects, programs, and portfolios to maximize long term benefits. Drive high-level decision-making that aligns program objectives with organizational goals and customer needs. Own the Strategy: Establish the strategic vision and maintain comprehensive governance structures for your programs. Oversee all plans, timelines, and resources to ensure cohesive delivery across the entire portfolio. Build Together: Build credibility and earn trust in all your interactions