09 - Customer Program Management Advisor Req ID: 122411 Remote Position: Hybrid Hiring Manager: Jesus Mario Mario Lopez Ortiz Band: 09 Region: Europe Country: Spain State/Province: La Pobla De Vallbona City: Valencia General Overview Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Advisory SAP Short Name: ADV Job Title: Customer Program Management Advisor Job Code: ADV-OPS-CPM Job Level: Band 09 Direct/Indirect Indicator: Indirect Summary Celestica, the Global Manufacturer of Electronic Components, is seeking an Aerospace and Defense (A&D) Customer Project Management Advisor to manage the site customer accounts assigned for the A&D segment. The successful candidate will act as the interface between the customer and the company for managing specific programs to achieve planned revenue, profits, and Customer Satisfaction for the assigned site customer accounts. You will become part of a world-class team that is recognized as an Aerospace & Defense and Healthtech Center of Excellence for Celestica's Europe region. Celestica Valencia delivers the most advanced design, engineering, and manufacturing expertise for multiple global customers, providing full support throughout the entire life-cycle of their products. Our customer portfolio includes leaders in the healthtech, aerospace and defense, and industrial markets. Detailed Description Works as a member of a team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule; develops action plans to correct out-of-plan conditions. With guidance from more experienced team members, manages customer account profitability; forecasting, planning, and monitoring efficiency and execution of strategies. Strong participation in pricing/bid preparation and the development and management of contract terms. Manages and monitors customer satisfaction day-to-day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management). Communicates frequently with customers to help ensure satisfaction with the company and the products. Coordinates and hosts regular/as-needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Works with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances. Knowledge/Skills/Competencies In-depth knowledge of the Aerospace and Defense (A&D) sector. In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. In-depth knowledge of the business issues associated with manufacturing PCBs. In-depth knowledge of product pricing, contracts, and contract negotiations. Thorough understanding of business risks and price makeup (Value add and Materials). Excellent customer contact, negotiation, and problem resolution skills. Good presentation skills. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines. Excellence in cross-team collaboration skills. Very good command of written & spoken Spanish, English, and German. This position requires a high energy level and a passion for excellence. Typical Experience Degree in related fields. 5+ years in Aerospace and Defense (A&D). At least 6+ years of working experience in a manufacturing environment/industry. In-depth knowledge of Project Management methodology and tools. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
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