Program Director (Merida, Mexico)

Programs Director Contract Type: Full Time, OngoingSalary: Minimum salary 665k MXN/ Year (includes 13th month).
Salary is commensurate with skills and experienceBenefits: Enjoy flexible work arrangements and an appreciation for work/life balance.Location: Merida, MexicoReports to: Regional Director of Latin America Caribbean, based in Merida, MexicoPosition Overview Are you a life-long learner, curious about the world around you?
Are you ready to bring your unique skills to a mission-driven organization?
Do you enjoy being a part of a student's journey of personal, academic and intercultural growth?
If so, we would love to welcome you to our global community!
We are looking for an individual to administer core parts of IFSA study abroad programs in Merida including: leading the planning and supporting the delivery of co- and extracurricular activities, orientation, and other events; coordinating enrolment and student support services with local university partners; supporting and ensuring effective academic administration; and engaging with students to enhance their program experience and wellbeing.
In this position, you will work closely with colleagues from our sites in the Latin America & Caribbean, the Global Health & Safety Team, Program Operations, Academic Programs and Student Engagement teams.
IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success.
With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe.
Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.
Inclusion is a driving passion of our organization.
We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus.
If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.
Learn more about IFSA at https://www.ifsa-butler.org/ In This Position, Your Responsibilities Would Include Program Operations Participation in pre-arrival student webinarsPlan and deliver welcome orientations for studentsSupport and coordinate excursions, co-curricular activities, orientations and other events as neededConduct appreciative advising with students, including roadmap consultations, and regularly meet with students to assess their experiences and help resolve problemsSupport academic management of programs, including the course registration process, appreciative advising, and student roadmap consultations.Manage data associated with programs and program operations to ensure accuracy and integrityManage program assistants on a rotation basis: provide training, and ensure quality deliveryContribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotationSupport the preparation of budgets, forecasts and other financial reports by ensuring accurate cost estimates and expense trackingUnderstand, support, and comply with IFSA policies, including academic, disciplinary, health and safety, operational, and fiscal policiesAttend and contribute to weekly regional meetings and be prepared to present gains at IFSA levelOversee the general office email and respond to queries in a timely fashionOther duties and projects, as assigned, which may include: opportunities to contribute to other site and department operations via remote work; opportunities to support organization-wide initiatives.Partnership Management Lead and support ongoing coordination with university partners in Merida, related to enrolment, housing, student support, transcripts, and other issues as neededCultivate positive working relationships with both sending and host university partners to ensure effective collaboration and support growth and development goalsLead, support and develop relationships with local partners in support of co- and extracurricular offering, orientations, and other events and activitiesProgram Development Support the planning and delivery of new programsSupport the development of custom program proposals, as well as the planning and delivery of summer and proprietary programsContribute to the regular and effective review of programs and activities, helping to identify and implement improvementsLeadership Help maintain the highest standards of academic and operational qualityContribute to the development of best practices and standard operating procedures across the organization, and help to foster a culture of continuous improvementHelp to cultivate and model practices and behaviors that reflect IFSA's organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impactRequirements, Work Experience And Education 3-5 years of work experience, with evidence of progression in responsibility in sectors such as higher education, tourism, event planning, public policy, or hospitalityStrong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfullyEvidence of initiative and ability to identify and implement improvements to operational and administrative proceduresStrong attention to detail in creating internal and external documents and in managing program and administrative dataExcellent digital competencies, including the ability to engage with multiple systems and our database platform, SalesforceProven ability to work well in a team and to engage effectively with colleagues across an organizationPassion for working with multiple diverse stakeholders and evidence of building positive external working relationshipsAbility to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ studentsFlexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as neededAn ability to respond calmly and professionally to emergency situationsGeneral knowledge of university system and student life in the US and Latin America a plusUndergraduate degree is requiredThe legal right to work in Mexico, physically reside in Merida.We know there are great candidates who won't check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven't considered.
If this describes you, please don't hesitate to apply and tell us about yourself.
Physical and Work Environment Working on a computer, placing phone/video calls.Required to navigate and move around the city and other locations for excursions, potentially outdoors in heat or coldAdditional occasional required travel may include throughout Mexico, within Latin America, or to other IFSA sites around the world.Occasional physical activities such as arranging chairs/tables in conference room settings.Ability to attend regular meetings outside of local business hours, due to the global nature of our operations.To Apply To apply, please submit your cover letter and CV for this position via IFSA's career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/ In your cover letter, offer a compelling "Why" statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.
Review of applications will begin immediately, and the position will remain open until filled.
IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

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