Program Director Assisted Channels - Openbank
Country: Spain
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
Responsibilities Manage and coordinate programs focused on assisted channels transformation, to address the bank's requirements and customers' needs. Monitor all project activities and timelines, reporting progress and identifying potential delays. Collaborate with all stakeholders within the infrastructure, operations and end user technology teams and the bank domains to manage expectations and ensure smooth delivery. Create and maintain all required project documentation. Maintain a constant assessment of project risks, contributing to the development of mitigation strategies and ensuring the tracking and managing of RAID logs. Ensure all project deliverables meet established quality standards by following quality control processes. Work closely with the Software Director of the program fostering collaboration with the team involved and ensuring successful project delivery. Oversee the integration of cutting-edge technologies to enhance program efficiency and effectiveness. Manage the program's tech budget, ensuring cost-effectiveness and optimal resource allocation. Qualifications Bachelor's degree in Computer Science, Information Technology, or related fields are desirable. Proven experience in program technology leadership for the banking sector related to assisted channels (call center, branch, retail, etc.). Strong project management skills and ability to meet deadlines in a fast-paced environment. Excellent communication skills to interact with both technical and non-technical stakeholders. Strategic thinker with a proactive and solution-oriented approach. Previous experience working under agile methodology. Excellent knowledge of performance evaluation techniques and key metrics. Outstanding knowledge of data analysis, reporting, and budgeting. An analytical mindset with great problem-solving abilities. Would you like to grow with us? Join our team!
- Openbank is an equal opportunity employer.
All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
- The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
- For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.
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