Overview: Are you interested in joining a dynamic and international team of professionals to transform education? IE University Lifelong Learning Department is looking for a Program Coordinator for Special Projects (SELA) to join its team! The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to IE's corporate programs mostly with programs in the SELA Region: Spain, Europe, and Latam. This comprises serving as the key interface between participants, professors, and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; supporting program logistics and operations and supporting faculty members to ensure high standard levels for our corporate participants. Reports to the Program Manager and will interact with all Faculty, Participants, different departments of IE, and external agencies required for running the program.Responsibilities: Your role as Program Coordinator will involve:Interaction with Participants: Meet with participants to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, on a daily basis. Support participants in the admission process, managing registration applications and formalizing enrollment. Manage (written and oral) communications with corporate participants, including all written regular communications and information points; presentations and information sessions; etc. Using corporate participants feedback, identify ways to improve their experience with IE. Assist participants and faculty before, during and after the program.Interaction with Professors and other departments: Liaise with professors to plan the program sessions, trips. Communicate with Professors to solve participant's requests or support to the Program Management. Request feedback, ensure timely submission, syllabi, etc. and provide ongoing support to faculty members and teaching staff. Collaborate with other IE Departments to ensure a successful participant experience.Internal Development: Proactive on learning the internal processes, platforms, and tools to deliver top quality programs. Actively coordinate with the Program Managers to distribute and be aligned with the preparation and delivery of the programs. Collaborate and lead cross initiatives to help improve internal processes, templates, and guidelines. Attend to all administrative and logistical duties to ensure a smooth running of the program and department. Flexibility in taking on specific tasks to ensure the efficient development of the program.Qualifications: To thrive in this role, you should have:Bachelor's degreeFluent in English and Spanish, as this position requires both languages every dayCultural awareness to coordinate a multinational group of stakeholders.Strong project management capabilities.Oriented to detail and well-organized.The candidate will demonstrate solid customer management skills, communication skills, ability to work under pressure, and high level of accountability.It's time to bring your best and make your mark. Now the choice is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our amazing team at IE University.
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