OverviewThe Program Coordinator, Special Projects MEA is responsible for the delivery and day-to-day management of projects and activities relating to IE's corporate programs mostly with programs in the Middle East, but also in other regions. This comprises serving as the key interface between participants, professors, and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; supporting program logistics and operations, and supporting faculty members to ensure high standard levels for our corporate participants.Reports to: Program Manager and region manager.Why IE University?We are one of the world's most international educational institutions, with more than 100 nationalities on campus. As a diverse, multicultural, and inclusive institution, our goal is to make an impact on people's lives. We are looking for a person that may be operating from Madrid but will frequently travel to Riyadh or the region of Middle East.ResponsibilitiesYour role as a Program Coordinator will involve:Interaction with Participants:Meet with corporate participants to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, on a daily basis. Co-manage the relationship with class representatives together with other team members. Support corporate participants facing academic difficulties or overall challenges within the programs. Manage (written and oral) communications with corporate participants, including all written regular communications and information points; presentations and information sessions; etc. Using corporate participants feedback, identify ways to improve their experience with IE. Assist participants and faculty before, during, and after the program.Interaction with Professors and other departments:Liaise with professors to plan the program sessions, trips. Communicate with Professors to solve participant's requests or support to the Program Management. Request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff. Collaborate with other IE Departments to ensure a successful participant experience.Internal Development:Be proactive in learning the internal processes, platforms, and tools to deliver top quality programs. Actively coordinate with the Program Managers to distribute and be aligned with the preparation and delivery of the programs. Support the Program Manager and team to ensure the right deliveries of program proposals and deliveries. Collaborate and lead cross initiatives to help improve internal processes, templates, and guidelines.#J-18808-Ljbffr
