.Who you are The Program Coordinator is the student's first point of contact and provides ongoing positive reinforcement to all CIEE participants.
One of the first tasks of this student-facing position is to monitor an assigned group of participants, know them on a first-name basis, and guide them from the start to the end of the program.
The role ensures that the assigned CIEE students have access to CIEE-related resources, course registration, and medical support.
Ultimately, the position creates a rewarding student experience and learning by mentoring our students in a new city, new school, new group dynamics, etc.
The position helps to prepare documentation and participates in orientation, student advising, excursions, and cultural activities.
Duties and Responsibilities Academic: Advise students during the pre-departure online orientation and once they are onsite; track course pre-selection, ensure registration completion at the host institution and CIEE; monitor academic performance of students, hold regularly scheduled check-in meetings with students, and implement the class absence policy.
Monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances (such as failed grades, poor performance, etc.).
Coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.
Student Support: Plan and be part of the orientation program to participants upon arrival, including sharing safety information addressed to minimize individual safety; work with the SLO team for orientation logistics for the assigned program; hold regular individualand group meetings with your assigned students by keeping well-published office hours; provide personal check-ins for cases of student morale and culture shock, applying emotional first aid and securing students seek out medical care.
Communicate to the Program Manager any unusual situations in areas of student support.
Participate as chaperone in some excursions with students, in conjunction with other CIEE staff members.
Lead efforts to create opportunities for intercultural learning and exploration of assigned group of students and deliver the "embedded intercultural training" to assigned group of students.
Student Discipline: Become familiar with the CIEE participant contract and code of conduct.
Communicate to participants applicable codes of conduct and the consequences of noncompliance, take appropriate action, in coordination with CIEE management, when aware that participants are in violation (email warnings, letters of concern, notification in Salesforce case management by opening incident cases, etc.).
Health, Safety and Security: Monitor HSS of all assigned students; work closely with SLO team to resolve cases of serious injury or illness; communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual