Program Advisor

The Program Advisor position is tasked with moving students through our sales funnel to online application submission. The Program Advisor will work with all students who express interest in ISA & TEAN programs by helping them narrow down their program options based on the student's financial, academic, and extracurricular goals. They will utilize internal and external resources to properly advise students on protocols related to the specific needs of our host/home university partners and of those of ISA & TEAN. The Program Advisor will follow standards of best practices laid out by bodies that support education abroad.

Responsibilities

Receive and manage inbound interest typically through phone, email, live chat, incomplete applications, and various information request formsConduct outbound communication (typically phone and email) to Students to answer questions and offer program recommendationsThoughtfully guide students through questions and scenarios to isolate and overcome objections leading them to an application for an ISA & TEAN programCollaborate with Program Managers and Regional Directors to identify students with specific needs or difficult situations, understand those needs, and work to find a better program option.Share responsibility with Program Managers for any large phone/email campaignsProvide occasional support for larger sales projects or initiatives as well as seasonal help with certain data entry projects.

Requirements

Bachelor's degreeExperience studying, researching, teaching, or doing service-learning abroadExcellent written and verbal communication skillsCustomer service experienceStrong understanding of the International Education fieldExperience working on a U.S. college/university campus
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