Professional Services Consultant | Yr412

Job Description
The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company's products are implemented within a customer's organization in such a way as to meet or exceed a customer's reasonable expectations of the solution's technical and business benefits.
The Professional Services Consultant's role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status.
Main Responsibilities:Analyze and benchmark customer's data-set to drive insights for ongoing operations.Address end-user computing common issues and implement proper solutions for enterprises.Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.Analyze customer needs, goals, strategic plans, and constraints to advise on the best possible use of Nexthink.Provide actionable insights to customers and identify automation opportunities.Engage in the customer's internal processes.Support customers' initiatives in Nexthink areas of operations.Build content based on customers' requirements and collaborate with specialized teams for advanced content build.Provide new insights to integrate Nexthink with existing solutions and internal processes.Work against a set of Service Levels (SLs).Stay current on product development/releases to a level required for the above activities.Travel up to 10% of the working time to headquarters for training purposes.
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