Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
To support Nexthink Professional Services, we are looking for a Consultant who can provide remote Professional Services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations. The focus of the role is to work with a set of Service Delivery Managers to provide analysis for customer's dataset and provide recommendations as well as maintain Product operations. The role is expected to work collaboratively with Customer PoCs, SDMs, Professional Services (Delivery) & Customer Success teams.
Main Responsibilities: Analyze and benchmark customer's data-set to drive insights for ongoing operations.Experience in end-user computing common issues and proper ways to solve them for enterprises.Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.Provide actionable insights to customers and automation opportunities.Be a part of the customer's internal process.Support customers' initiatives on Nexthink areas of operations.Build content based on customers' requirements and collaborate with specialized teams for advanced content build.Provide new insights to integrate Nexthink with existing solutions and internal processes.Work against a set of Service Levels (SLs).Stay current on product development/releases to a level required for the above activities.Be able to travel up to 10% of the working time to headquarters for training purposes.Qualifications: BA/BS preferred in computer science, computer engineering.Minimum of 3-5 years of experience in technical consulting, analytics & automation.History of data analysis and drive to actionable insights and automation.Experience in transformation projects (e.g. Win10, O365).Extensive technical knowledge of end-user computing.Ability to collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.Good knowledge of IT operations in challenging environments.Ability to quickly learn new technologies in an unsupervised environment.Excellent communication, presentation, analytical and teamwork skills.
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