Production Manager Cash - SCIB Malaga
Country: Spain
As a Production Service Manager, you will be accountable for the implementation, governance and reporting of the major Incident Management Process in Cash and Payments domain, the end to end business process follow up as run-the-bank and the management of transversal IT events with other domains. We need someone like you to help us in different fronts:
Implementation & Follow-up of Major Incident Management Process in our DomainSupport Domain CIO in providing adequate governance on ProductionMajor events coordination (markets cut-offs, end of day reconcilement,…)End to End business process follow-up and reportingCoordination and follow-up of VIP/VOP IT requests / incidents escalatedImplementation and follow up of Level of Services: Definition of Service Level Agreements aligned on Domain Business chainsCreation & follow up of User Survey SatisfactionManagement of Transversal IT events with other domains, CIB Production Governance & Technical Services (Infrastructure Major events, disaster recovery plan)Set up of Reporting framework about Domain Production indicators & Key Business activities: Business representatives, CIO GTB, Product Teams Leaders, CIB Production GovernanceEXPERIENCE Background:
Cash and Payments experienceGood knowledge on Wholesale Banking environment (CIB) with Incident management experience in an operational positionIT Production experienceKnowledge of IT roles and functionsITIL CertifiedFunctional & Technical skills:
Extended knowledge on CIB Business chains and processesCapability to discuss both with strategic managers and operational experts from all background (Business, Infra, run-the-bank, build) and levels.Technical skills basis3-5 years of proven experience using the required technologies and skills
EDUCATION Essential:
Degree in STEM educationITIL certifiedDesirable:
Bachelor's degree in Information Technologies or Computer SciencePostgraduate program ITSOFT SKILLS & PERSONALITY Coordination skills, transversal management, transformationClient service oriented, well skilled in writing and live communicationAnalysis and synthesis skills, complex meeting/action plan / crisis animationBe persuasive, inspiring, and motivating for run culture changeAbility to work in liquid organizations with strong change adaptabilityEmpathyConflicts managementContinuous improvementStress managementLANGUAGE Essential:
Fluent Spanish (native or B2, C1)Fluent English (B2, C1)If you want to know more about us, visit our website here.
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