Product Support Sr. Manager - 230003F5 Applicants are required to read, write, and speak the following languages: English
Preferred QualificationsAs Fusion Applications Technology Support manager, you will have successfully managed teams in past assignments for several years, in addition to having been an effective technical or professional contributor. You will be responsible for driving both staff and customer goals for one or more focus areas. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.
You will track incidents, drive troubleshooting, and help automate proactive diagnostics toward providing complete and consistent resolution of complicated and critical cases. You will also need to interact and collaborate effectively with employees from product development, customer success management, and cloud operations. You will relentlessly drive best practices to ensure that every customer achieves the full value realization of Fusion Technologies.
ResponsibilitiesDrive consistency, quality, accuracy, and speed for processes and customer experiences.Strive to reduce complexity to form intuitive and consumable customer solutions.Build expertise and new capabilities with an outside-in mindset.Exemplify DevSecOps principles in all your actions.Deliver the highest standards for customer experience for all Fusion SaaS cloud services.Develop your team to deliver technical advisory in all assigned product focus areas.Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
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