Job Description - OSIsoft is searching for a Senior Product Support Engineer to join our team in Madrid. As a member of the Customer Support team, your mission is to serve our broad customer base, including Fortune 100 companies, with best-in-industry quality and speed to achieve their business outcomes. You will investigate deep technical issues while communicating with clarity and care. You will collect information and provide insight to Engineering and Sales to improve our products and help deliver more value to the customer. Most importantly, you will work in a fast-paced, team-centric environment with strong comradery, even across time zones.As a Senior Product Support Engineer, you will:Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different OSIsoft departments to deliver and improve our customers' experience with our company and products.Complete our New Hire Orientation and a thorough training program where you will learn about our products, customers, and company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands-on experience helping customers get value from their PI systems.Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer.Grow your technical skillset by developing a solid foundation in the PI system, related software, and industry technologies.Track and reproduce product issues in an effort to determine root cause.We're looking for:Bachelor's Degree, Master's Degree, or PhD in Engineering, Math, Computer Science, Natural Sciences, or related field.Several years of previous technical support experience in a software environment.Self-motivated individuals with a customer mindset and desire to help people.Enthusiasm for technical problem solving, with attention to detail and strong communication skills.Ability to learn and research in a dynamic and engaging environment.Fluent Spanish and English is mandatory; additional language skills (specifically German, Portuguese, or French) are a plus.Benefits:Educational Assistance ProgramVolunteer Time-OffCharitable Donation MatchingFitness and Wellness ProgramWork/Life BalanceCasual Business AttireAbout OSIsoft: OSIsoft is a global leader in operational intelligence. We deliver an open enterprise infrastructure, the PI System, to connect sensor-based data, systems, and people. OSIsoft has installations in 127 countries and is widely used across various industries including manufacturing, energy, utilities, pharmaceuticals, and more. Our customers rely upon the PI System to safeguard data and deliver enterprise-wide visibility into operational, manufacturing, and business information.#J-18808-Ljbffr