Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionLevel 1 and Level 2 support for customers and partners all around the worldDirect handling of the troubleshooting phase including phone communication and remote sessions with the stakeholdersConstant tracking of every request from the beginning until its resolutionTake part in follow-up meetings with the different teams of the organization involved in the resolution of a given topicUpdate, maintain and enhance the knowledge baseQualificationsAt least three years of technical support experienceExcellent written and verbal communication skills in EnglishConsolidated experience in troubleshooting Linux server-side applicationsGood knowledge of Windows OSGood understanding of cloud technologies such as Azure or AWS, Microservices is a plusConsolidated experience in virtualization, systems and network administrationVery strong orientation towards customer serviceCuriosity and strong attention to detailsAdditional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!Check what we offer:Permanent Contract and a competitive compensation package (Stock Options also included).Amazing centrally located offices near the Bernabeu Stadium.Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.Up to 25 EUR per month for a gym subscription.Reimbursement of up to 50% of the cost of English & Spanish classes.Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!Bonuses for referring successful hires after three months of continuous employment.We offer a relocation package to people who are coming from another country.Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
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