Product Support Analyst Location: UK, Spain - Remote Working - This is a fully remote role within a geographically dispersed team.
You will be based in your home office and you will travel.
Your schedule and home location are flexible - balance your time to suit you!
Languages: Business fluent in English and Spanish
Copperleaf's software helps some of the world's largest firms make better strategic decisions through data analytics and optimization.
We're looking for a proactive Product Support Analyst, who enjoys the challenges of handling customer support in complex IT and business environments, writing support documentation, and leading training sessions.
As a dedicated Support Analyst in Copperleaf's European team, you'll become a wizard with our own product and cloud setup to help respond to customer queries and support issues.
You're a curious big picture observer who can analyze and see how the business and IT pieces fit together.
You will be open to handling varied support requests from both clients and internal users and be the go-to team member for solving technical problems.
You'll be joining a growing European team based across the U.K., Spain, Netherlands, France, Germany, and Denmark and be a part of a wider global support team.
Key ResponsibilitiesHandling customer questions and requests for our English and Spanish speaking clientsUnderstanding the functional aspects of our software and how it supports our customers' business processesParticipate in monthly calls with customers to discuss and follow up on ongoing questions, enhancement requests, and business needsDelivering internal product training to new staffYour BackgroundYou're a Support Analyst with one or more of the following skills:
Business fluent in English (Spanish is a nice to have)Able to write SQL queries (Oracle) is nice to have, but not essentialCompetent level of Excel for data manipulationAble to read in C#, or a desire to learnExperience working with software development teams (familiarity with bugs, features, release cycles, deployment, branching, etc.
)About YouYou're a great communicator, both verbally and writtenAnalytical: You're sharp and able to identify trends and commonalities across large numbers of incidentsComfortable presenting: You enjoy delivering training material to internal and external audiences; hosting monthly check-in calls with customersYou like being busy, interacting with people and have a keen desire to 'fix things'You're multi-talented with flexibility and willingness to handle a wide variety of tasksYou're naturally curious and passionate about learning new informationYou enjoy troubleshooting and can get to the root causes in complex IT environmentsYou enjoy working in an international team and are willing to travel occasionally if required (You're proactive and feel comfortable working remotelyWe recognize that talent comes in many forms, so we're looking for passion, enthusiasm, and transferable skills!
We'll provide you with onboarding and training to be successful in the role.
What's It Like Here?We've been building our EMEA team since 2014, and now have over 45 amazing team members across the UK, EU, and Middle East.
We are a dynamic and disruptive organization offering exciting opportunities for growth and innovation, focused on enabling our clients to build more resilient and sustainable infrastructure, one decision at a time.
At Copperleaf, culture is at the very core of who we are and what we do.
We're a world-class team of innovators that inspire one another to learn and continually push the limits of what's possible.
We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success.
We value a diverse environment and are proud to be an equal opportunity employer.
#J-18808-Ljbffr