WHO WE ARE: RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you! We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage.
Serving our clients is our highest priority and RealPage teammates are our greatest asset. Come join a team where your work makes an impact every day!
ABOUT THE TEAM:Kigo's mission is to create the best range of cloud-based SaaS products to offer an exceptional experience for both guests and managers of short-stay holiday accommodation, while building great supporting technology to push our business to become a market leader. We have a great team; wonderful customers and we are growing quickly! We work hard to maintain our fast-paced and motivated international culture while striving to create a fun and laid-back environment to keep us ambitious and motivated.
Perks:Competitive salary and future career opportunities.Great location: central Barcelona - Sagrada Familia area, we have amazing views of the temple.Flexible hours, on-going training, and referral bonus program.Free fruits, cookies, and coffee.Health insurance with travel insurance and emergency assistance - even on vacation.Home sweet office: bike storage, ping-pong table, casual dress code.Wellness program.Regular and budgeted team building activities.Solidarity projects: food drive, clothes donations, social activities.Flexible retribution: meal vouchers, transportation, and child education (0 -3 years). WHAT YOU'LL DO:Position operates during an assigned shift between 9:00am and 7:00pm.
Document customer interactions through the ticket management system.Document product knowledge solutions.Research and analyze the detected bugs and provide the adequate solution, escalation of issues to our Tier2 department if necessary.Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized experience with every interaction.Manage situations that require real-time solutions and setting clear expectations on resolution plans.Ability to establish relationships and trust with customers during their interactions.Collaboration with engineering teams, implementation and any other required department.Success is measured on Customer satisfaction score, quality assurance score, escalation success rate and achieve or exceed minimum service level agreements.Perform additional duties as required. Required Knowledge:3-5 years' experience providing support or bachelor's degree.Good level of English, Spanish and French/Portuguese.Strong business writing skills.Strong interpersonal communication skills.Microsoft operating system knowledge.Ability to troubleshoot hardware.Understanding of the vacation rental industry.Exceptional customer service skills required; minimum of 2 years providing high quality Customer service and Technical support.Highly energetic and self-motivated - going above and beyond for clients is required.Resourceful, creative, and able to think outside of the box.Willing to take on additional responsibilities. WHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage. RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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