.Reporting to the Product Manager, you'll be working closely with the entire product domain, especially Product Owners, incident managers and other stakeholders and will build great working relationships and ensure key stakeholders are up to date with regular, quality, and tailored communications.You're a data-driven facilitator and supporter that finds gaps, analyses data/insights and ultimately ensures the domain runs smoothly. With your laser focus on improving efficiencies, streamlining product tools/process and harnessing analytics, you support the Product Manager and Product Owners, helping to free up time for strategic thinking, user research and problem discovery work and data validation. Part of your role as the key product contact for incidents is to ensure accurate prioritisation via leveraging data, documentation and collaborating with the domain leadership group to reduce incidents and measure the impact.What you will do:Build strong bonds between business, development teams and across the product teamAssist with presentations, and demos to stakeholders e.G., configuring test servers for demosContribute to a positive domain culture & live the company values and behaviours (Genuine, Resilience, Ownership & Working Together)Help explore use cases for specific featuresDocument new product features, writes user manuals and troubleshooting guides in collaboration with the POSupport the roll out of featuresEnsure incidents are minimised, managed and escalated effectively (Dedicated first point of contact)Collaborate and support changes to improve product processes, tools and prevent reoccurrence of issuesFacilitate data collection, market research and analysis for the domainCreate reports to share insights with stakeholdersMonitors and improves key domain metrics e.G., incidents, lead time, rolloutsWho you are:You have 1-year relevant experience e.G., managing processes/operationsYou are excellent communicator both verbally and written (English)Data driven and experienced analysing data/creating reports & insightsHave understanding of how to gather and analyse requirements including use casesExperienced in creating user manuals/documentationAbility to leverage data, measure metrics and create insights/reportsHave agile understanding and way of workingFocused on continual delivery and not delayed perfectionWhat's in it for you:Opportunity to grow your career in product, while helping support and empower successful outcomesA dynamic and highly motivated international team of skilled and experienced professionalsContinuous learning based on a training & development program25 days per annum of annual leave, plus 14 bank holidays – that can be taken at any time during the year subject to management approval.Remote work allowance (equal to 50 EUR/ gross monthly)Educational opportunitiesOur ProductOur Product team is made up of individuals who possess a natural curiosity, cleverness, and a collaborative spirit
