WHO WE ARE
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting.
The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.
Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures.
For more information, visit www.Certinia.Com.
THE ROLE
Do you want to drive and lead the product innovation efforts?
Do you love challenges?
Are you comfortable leveraging the latest innovation and technology to build disruptive products?
Do you thrive in a high-growth and global environment?
Are you a collaborative learner who wants to make a lasting impact on our company's success?
If so, read on!
We are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet.
WHAT YOU WILL DO IN THIS ROLE Engage with customers: Customers are at the heart of everything we do.
You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges.
Bringing insights and opportunities back to the wider team to explore new solutions.Drive strategy: Own the strategy for your part of the product - which is typically aligned to a key customer persona.
Influence overall product strategy by sharing your insights into customer needs.
Collaborate with leadership to drive strategic investments and specific customer needs in parallel.
Work with engineering and design partners to define the shared OKRs for your team, ensuring strategy meets practice.Discovery & Delivery: Own the discovery and delivery objectives for your assigned domain.
Develop a rich understanding of customer needs in your problem space through customer interviews, stakeholder interviews, usage metrics data, and customer ideas.
Partner with the design and engineering leads in your team to explore potential solutions and test these to discover the best solution.
Work with your team to iteratively deliver the highest value solution to our customers.
Expect to learn, adapt and iterate on the fly.
Draw on support from your experienced peers and discipline leads across Product Management, design and engineering.
Own the responsibility for ensuring that features are ready to ship.Go To Market: Collaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver.
Help train our sales, services and support teams so they can make customers successful.
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