.Company DescriptionVeolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment.Job DescriptionProduct ManagerEuropean Services TeamOur candidate will speak and write in both English and FrenchFor this role, you can be based in France, UK, Benelux, Italy or SpainWhat is the purpose of the role?The Product / Technology Manager will join our European services team in a transversal role.Playing a crucial role in supporting our European teams, you will be developing product and technology-related projects across our service offerings by driving business growth and operational excellence.On the commercial front, you will spearhead efforts to identify and capitalise on product and technology opportunities across current and new customers.Simultaneously, you will oversee the operational aspects such as service delivery, invoicing & revenue follow upOur ideal candidate will bring the ability to adapt to changing circumstances and embrace a dynamic work environment.As we continue to grow and evolve, flexibility and a willingness to take on new challenges will be crucial.What are the day to day duties?Collaborate with cross-functional teams to identify and evaluate new product or technology opportunities, aligning us with customer needs and market trends.Serve as a technical subject matter expert, providing guidance and support to teams in selecting the right products or technologies for their projectsConnecting internal and external customers with relevant experts across our Products & Technology teamsDevelop and maintain efficient dashboards and reporting tools to track booking, revenue, and forecastsMonitor and analyse service performance metrics, customer feedback, and usage data to identify areas for improvement and drive continuous optimisationWork closely with cross-functional teams, including sales, marketing, operations, and customer support, to ensure seamless service delivery and exceptional customer experienceRepresent the voice of the customer and advocate for their needs, ensuring customer insights drive product and technology decisionsProvide technical support and guidance to teams on quality, logistics, and other operational aspects related to product and technology implementationStay up-to-date with industry trends, emerging technologies, and best practices in service delivery and product management
