Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 490,000 locations in 160+ countries around the world, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
We are seeking a talented and innovative Product Manager to lead different product initiatives, aimed at delivering a seamless user experience of International Remittance and other financial services across both brick-and-mortar stores and digital online platforms. In this role, you will play a pivotal part in ensuring consistency and excellence in user experience across all touchpoints, driving customer satisfaction and business growth.
Responsibilities: Lead the development and execution of new product launches and omni-channel development for Ria Money Transfer, aligning with company goals and customer needs. Collaborate closely with cross-functional teams including business, engineering, compliance, operations, and others to define requirements and prioritize features. Analyze market trends, customer feedback, and competitive landscape to identify opportunities and drive product enhancements. Define and prioritize features and functionalities to ensure a consistent user experience across brick-and-mortar POS application and digital online platforms. Create intuitive and user-friendly interfaces that enhance the overall customer journey by using Figma. Write Business Requirements Document to define the end-to-end solution including front end user experience, back-office operations, and vendor integrations. Collaborate with technology teams to ensure seamless integration and performance of Omni-Channel solutions. Conduct user testing, gather feedback, and iterate on product features to continuously improve the customer experience. Lead product launch, monitor key performance indicators (KPIs) and metrics to measure success, and drive data-driven decision-making. Minimum Requirements: Bachelor's degree in business administration, Computer Science, Engineering, or related field. Proven track record of 3+ years of product management experience, with a focus on financial services including but not limited to Money Transfer and payments. Strong understanding of user experience (UX) design principles and methodologies and proficiency in Figma. Experience working in an Agile/Scrum environment, with proficiency in project management tools such as Jira or Asana. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders. Analytical mindset with the ability to interpret data and insights to drive product decisions. Creative thinker with a customer-centric approach, passionate about delivering exceptional user experiences. Strong leadership skills with the ability to influence and motivate team members towards common goals. Ability to thrive in a fast-paced and dynamic environment, with a high degree of adaptability and resilience. Preferred Qualifications: M.Sc. or MBA degree preferred. Fluency in Spanish is a plus. Your Place at Ria: You'll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world. Although we're now a global fintech with offices all over the world, we've stayed true to our roots.
We are down-to-earth people who are from everywhere and comfortable just about anywhere. Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping to open ways for a better everyday life is what drives us to continue doing our best each day.
The Ria DNA is made up of four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people and we never, ever forget that.
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