THE ROLE We're seeking a Checkout/Payment Product Manager with over 3 years of experience in e-commerce or marketplace environments and a strong technical background. In this role, you'll optimize the checkout process, tackle online fraud, and manage multi-country payment challenges.
Your responsibilities will include: Optimize the checkout process and improve the Payment Authorization Rate, while addressing online fraud and adapting to the challenges of a multi-country payment environment. Specifically:
Optimize the checkout process, focusing on improving the conversion rate of the checkout page.
Enhance the Payment Authorization Rate for various payment methods.
Address online fraud challenges and implement robust anti-fraud tools to secure transactions.
Navigate the intricacies of a multi-country web environment, ensuring efficient payment processing across various international markets.
Lead design and UX changes aimed at improving the conversion rate, making the customer journey more intuitive and engaging.
Use data and metrics to inform your strategy and success criteria
Test new features yourself in a staging environment.
Create Jira tickets (user stories) to be actioned by developers, and answer questions on such tickets to ensure smooth delivery of work for testing
What you need to succeed: 3+ years in Checkout/Payment Product Manager roles.
Experienced in B2C e-commerce or marketplace
Technical background: Strong SQL skills. Other programming knowledge is a plus.
Knowledgeable in online fraud prevention.
Familiar with multi-country payment processing.
A key understanding on A/B testing and experimentation plus UX best practices
Knowledge in digital analytics tools (e.g., Google Analytics, Amplitude).
Growth mentality
Very strong data analysis capabilities
Excellent written and spoken English – all communication is in English
Nice to have Experience with payment orchestrators like Primer or Spreedly.
Why Hellotickets: A true 4-day working week (because we love what we do, but we also love time off!) Competitive compensation package High-impact working environment with flat hierarchies and short decision-making processes Gym Sponsorship: Access multiple fitness studios and sports facilities across Spain with a subsidized Gympass membership Remote work We will set you up for success: Choose between a brand new computer from either Apple or Windows, screen, keyboard, mouse and mouse pad Career progression opportunities - We want you to grow as we grow! 200€ of credit in all Hellotickets events and experiences Diverse and fun start-up environment About us: Hellotickets is a leading global platform and passionate provider of travel experiences, tours and activities, helping explorers find their way to more wonder in the world.
Founded in 2017 by industry veterans Jorge Díaz Largo and Alberto Martinez, the brand is built on the belief that travel experiences and the emotions they inspire result in lives lived more fully, lives lived large. And living large is what we all should do.
Resolutely focused on the live large experience, Hellotickets is based on a 4-day workweek and full remote model, with a team of 90 employees living around the world.
Hellotickets is supported by early stage growth experts including Chris Colbert, Former Managing Director of the Harvard Innovation Labs, Pillar VC, a top U.S. venture capital firm, and Techstars, one of the biggest success accelerators in the world.
We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
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