About Glovo: We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.
With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Your work-life opportunity: Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes.
Our goal is to provide on-demand delivery infrastructure for every city in the world.
The Solutions Hub within the Contact cluster is directly responsible for building all the user-centric features related to initiating contact and support of any kind within all parties of the Glovo eco-system i.e.
Customer, Couriers, Partners, and Agents.
The primary focus of these teams is to improve the visibility of our Help and Support features across all apps (web and mobile) and reducing unnecessary contacts by providing self-service functionalities and automations that result in less friction for the user.
North Star metrics: Reduce agent contact ratio; Increase user satisfaction with our support; reduce customer cancellations.
Be part of a team where you will:
Define and communicate the group's vision, mission, planning, and long-term roadmap.Lead and mentor PM direct reports, support and manage their career growth.Be responsible for three or more full-sized product development teams (initially may need to be hands-on with one engineering team).Establish OKRs for the teams in scope.Set and monitor goals across the entire product area.Influence across the entire product organization by facilitating collaboration and communication between teams.Facilitate group camaraderie with team-building initiatives and group events to share knowledge and establish trust.You have:
An experienced leader capable of managing a complex scope of 4 teams, and leading the vision and strategy definition for these areas.Experience leading and building consumer-centric features both on mobile and web.Experience leading a team of senior rock-star PMs and supporting their growth and career trajectory.7+ years delivering highly successful and innovative consumer mobile and full-stack products.3+ years leading a team of product managers.You're used to gathering data through both qualitative and quantitative approaches (user research, A/B experimentation, usability testing, data analysis, competitor and market analysis).Technical know-how - you have a solid understanding of how software is made and how it works.Superb communication and Fluent in English - you have excellent written and verbal English communication skills.
You make complex ideas understandable and craft specs that are easy for multiple audiences to consume.Experience our Glovo Life benefits:
Enticing equity plan.Top-notch private health insurance.Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!Discounted gym memberships.Flexible time off (take the time you need) and hybrid working model (own your time).Enhanced parental leave including nursery support!Online therapy and wellbeing benefit.External learning budget.What you'll find when working at Glovo:
Gas: We work hard with energy and passion for what we do.Care: We act in the best interest of a sustainable future.Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.Stay Humble: We embrace mistakes and feedback to learn from them.Glownership: We roll up our sleeves and get work done no matter our position and level.If you believe you match these values, we look forward to meeting you!
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