.About Glovo: We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.
With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture.We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.Your work-life opportunity: Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes.
Our goal is to provide on-demand delivery infrastructure for every city in the world.
The Solutions Hub within the Contact cluster is directly responsible for building all the user-centric features related to initiating contact and support of any kind within all parties of the Glovo eco-system i.E.
Customer, Couriers, Partners, and Agents.
The primary focus of these teams is to improve the visibility of our Help and Support features across all apps (web and mobile) and reducing unnecessary contacts by providing self-service functionalities and automations that result in less friction for the user.
North Star metrics: Reduce agent contact ratio; Increase user satisfaction with our support; reduce customer cancellations.Be part of a team where you will:Define and communicate the group's vision, mission, planning, and long-term roadmap.Lead and mentor PM direct reports, support and manage their career growth.Be responsible for three or more full-sized product development teams (initially may need to be hands-on with one engineering team).Establish OKRs for the teams in scope.Set and monitor goals across the entire product area.Influence across the entire product organization by facilitating collaboration and communication between teams.Facilitate group camaraderie with team-building initiatives and group events to share knowledge and establish trust.You have:An experienced leader capable of managing a complex scope of 4 teams, and leading the vision and strategy definition for these areas.Experience leading and building consumer-centric features both on mobile and web.Experience leading a team of senior rock-star PMs and supporting their growth and career trajectory.7+ years delivering highly successful and innovative consumer mobile and full-stack products.3+ years leading a team of product managers