Job Description: PRODUCT ANALYST - OPERATIONS About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.
Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.
About the Team: Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions.
With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users.
Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.
About the Role: Product Analyst - Operations is responsible for identifying and implementing best practices to optimize product operations and drive continuous process improvements.
They will collaborate closely with cross-functional teams to streamline workflows, enhance efficiency, and elevate the overall product experience.
This role is part of the B2B Product team, reporting to the Senior Director Product and Operations.
You Will: Develop and document standardized product operations processes, workflows, and procedures.
Implement new tools, systems, or technologies to automate and enhance product operations.
Analyze product usage data and customer feedback to inform process refinements.
You Have: Demonstrated ability to analyze complex processes and develop streamlined workflows.
Basic understanding of product management principles and the product life cycle.
Familiarity with data analysis and visualization tools (e.G., Excel).
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