Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally.
About the Team: Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users.
About the Role: The Product Analyst, AI role owns the success and quality of AI-powered platform products within the B2B products portfolio. This role requires strong collaboration skills to work across the business to ensure that existing products are fully understood and that improvements to existing products and new products are driven by customer success. This is a hands-on position that requires attention to detail, heads-down data analysis, excellent communication skills, and talent for coordinating all the elements needed to release high quality products.
You Will: Define product requirements and create user stories in collaboration with Product Management, Engineering and UX teams.Lead product qualitative and methodical evaluation testing including test design, training, results analysis, and presentations to stakeholders.Monitor the usage of all products within your portfolio and identify and deliver strategies to drive engagement and usage.You Have: Experience working in a product, QA, analyst or customer support role for AI based products, preferably in a B2B context.Experience evaluating software products using mixed methods.Prior product development experience with generative AI technology, retrieval augmented generation (RAG), or prompt engineering strongly preferred.The ideal candidate will have experience working on generative AI based products or chatbots in a platform delivery environment.Benefits: Hybrid working, ability to work from home 2 days per week.Comprehensive Healthcare Plans.Wellbeing assistance.Meal Vouchers.Flexible working policy.Generous pension plan.Comprehensive Medical, Dental and Vision Insurance Plans.Education Benefits.Generous Paid Maternity and Paternity Leave policy.Family Care Benefits.Employee Referral Program.Reasonable accommodation: Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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