PROCESS MANAGER
Madrid
Madrid, Community of Madrid, ES This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best. The IT BTS Sales & TM Process Expert Manager acts as a liaison between Business and Development teams in order to implement the approved process changes.
Responsibilities: GRM ownership Be the master of the process - knowing all the functionalities and the markets using itContinuous improvement aligned with changing business environmentKeep updated all documentation in the GRM SharePointReview all Functional Designs related to the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets needs and performanceFacilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge. Keep updated the training materialElaborate KPIs of usage of the GRM module ownedChange management Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCMGuarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requestedBe concerned that change management is an ongoing process and keep moving the CHGs as soon as they arriveEnsure market has informed an accurate business description, a benefit and priorityInform all information needed that must be provided by BTS avoiding returns from other teamsBe cost efficientProject management Define plan and Management of Projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure)Business relationship management Being the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementationKnow my market. Know the functionalities implemented. Be aware on current and future projects. Take the initiative of proposing new initiatives or changes in trade marketing processesReview CHGs created by the market ensuring: all information needed is provided, request priorities based on business criticalityDriving demos or workshops to reinforce tool knowledge and to show tool changes and enhancements to marketsCommunicate and advise to markets about global tasks plan that might affect normal use of the application.Inform to the Regional lead of any organizational change, any new project that will require an enhancement of the tool as well as escalate any critical issueReview with the market the need of any Trade marketing trainingGive support on the regional workshops organized by the businessTrade marketing and tools training To prepare, provide or update training materials of the trainings scheduled for the yearPrepare agenda, logistics and request feedback of training providedLead some refresh sessions, workshops for certain functionalities and/or new modules will provide markets with the "how-to" tool knowledge3rd party and budget management 3rd party candidates' selectionDefine objectives, deliverables, work plan and follow up their delivery on time and with quality requiredFollow procurement procedures from contract and PO creation and maintenance to periodical budget follow upEnsure 3rd party follows up JTI procedures and it is aligned with JTI standardsWho are we looking for: University Degree in Computer or Technical Science or strong IT background, plus additional business education8+ years of working experience with CRM or BI systems5+ years of Project management experienceGood working knowledge of business and related processes in FMCG industrySiebel, Power BI, Mobile App DevelopmentShould have an adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions and CRM business process analysisAre you ready to join us? Build your success story at JTI. Apply now!
Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
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