DESCRIPTION At Alexa Shopping Operations, we strive to become the most reliable source for dataset generation and annotations.
We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.
Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.
By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities The candidate actively seeks to understand Amazon's core business values and initiatives, translating those into everyday practices.
Experience in managing process and operational escalations.
Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps.
Be a Subject Matter Expert (SME) for the process and a referral point for peers and junior team members.
Drive business/operational metrics through quantitative decision-making and the adoption of different tools and resources.
Meet deadlines in a fast-paced work environment driven by complex software systems and processes.
Perform deep dives in the process and propose process improvement solutions.
Collaborate effectively with other teams and SMEs, Language Engineers (LaEs) to support launches of new processes and services.
BASIC QUALIFICATIONS A Bachelor's Degree and relevant work experience of 3+ years.
For Non-English languages only - Candidate must demonstrate language proficiency in Italian - verbal, writing, reading, and comprehension.
Required language level: C2/C1.
Ability to analyze and interpret complex SOPs.
Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
Strong communication and interpersonal skills to effectively guide and mentor associates.
Ability to work collaboratively with cross-functional teams.
Thoroughly understand multiple SOPs and ensure adherence to established processes.
Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
Lead and participate in process improvement initiatives.
Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
Willingness to support several projects at one time and accept re-prioritization as necessary.
Adaptive to change and able to work in a fast-paced environment.
PREFERRED QUALIFICATIONS Experience with Artificial Intelligence interaction, such as prompt generation.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify, and build.
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Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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