Job ID: 2740862 | Amazon EU SARL (Poland Branch) - J81
Amazon EU's Fulfillment by Amazon (FBA) team is seeking a highly motivated Process Improvement Specialist to join the FBA team. This role will be based in Warsaw. The Process Improvement Specialist will be responsible for driving projects and initiatives that improve seller experience in FCs, managing key seller-facing FC operational metrics and processes across Europe, and supporting the wider FBA Ops EU team.
This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast-moving, ambiguous, and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.
With Fulfillment by Amazon, any seller can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Sellers may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping or auction websites. When orders are received, Amazon will professionally pick, pack, and ship the product direct to a seller's customer. In addition, Amazon takes full responsibility for servicing the seller's customers and handles all customer returns as required, thus offering an end-to-end fulfillment and customer service experience.
FBA is a highly visible and strategic program within Amazon. This is a chance to work with an innovative team, participating in operational excellence, system support, process, and design that span the entire company. Come help build a world-class product with Amazon's customer-centric focus applied to the seller experience.
Key Job ResponsibilitiesInvestigating metrics misses, identifying root cause, and implementing fixesOwning voice of seller across EU and relevant products to solve for seller issues in the long termWorking with relevant stakeholders including S&OP, FBA Product, FBA Business teams to improve planning processesDocumenting SOPs and improving internal processesBASIC QUALIFICATIONSBachelor's degree or higherRelevant project management experience gained in consulting, transportation, engineering, supply chain, or other related fields.Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environmentAbility to build a strong network of contacts across the businessAbility to communicate effectively, earn trust, and influence at all levels of the businessBias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situationsImpeccable oral and written communication skillsPREFERRED QUALIFICATIONSWell versed in Excel and SQLDemonstrated experience working in a cross-functional capacityAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Posted: September 16, 2024 (Updated 9 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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