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DESCRIPTION: Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large-scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?
The EU Amazon Transportation Services' ACES (Amazon Customer Excellence System) team is seeking a highly skilled and motivated person as a Senior Process Expert to help develop a world-class middle mile process that delivers goods on time at the best cost. This position will support Amazon Transportation Services and drive operational excellence and project management across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network.
A successful candidate will have experience managing large and complex projects with a bias for action needed in a startup environment. A successful candidate will demonstrate:
Passion for continuous improvement and developing mechanisms to reduce defects
Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
Ability to think strategically and execute methodically
Ability to drive projects from initially ambiguous states
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Demonstrated ability to write detailed project and business plans
High attention to detail and proven ability to manage competing priorities simultaneously
Key Job Responsibilities: Drive network level excellence by designing and implementing systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
Build strong partnerships with operations field leaders to identify the impact of new business initiatives and successfully integrate and deploy them onsite.
Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
Support to improve the vision, content, and delivery of standard work and ACES Training program.
Create benchmark standards and audit processes.
Analyze and solve operational barriers with a focus on understanding root causes.
About the Team: Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centers equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly, conveniently, and sustainably.
BASIC QUALIFICATIONS: A degree in business, supply chain, transportation, economics, or a technical field
Lean Six Sigma Green Belt Certification
Relevant experience working in a supply chain, transportation, project management, or management consulting role
Relevant experience in project management or management consulting including handling multiple ongoing projects
Relevant experience using Microsoft Excel for data analysis
Relevant experience of communicating with a wide range of stakeholders
Approximately 30-40% travel required
PREFERRED QUALIFICATIONS: Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
Experience in process improvement
Experience in analytical tool building
Understanding of SQL
Experience with data visualization tools such as Tableau, Power BI, or QuickSight
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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