PROCESS EXPERT MANAGERMadrid, Community of Madrid, ESThis job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.Responsibilities:GRM ownershipBe the master of the process - knowing all the functionalities and the markets using itContinuous improvement aligned with changing business environmentKeep updated all documentation in the GRM SharePointReview all Functional Designs related to the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets needs and performanceFacilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge. Keep updated the training materialElaborate KPIs of usage of the GRM module ownedChange managementContinuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCMGuarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requestedBe concerned that change management is an ongoing process and keep moving the CHGs as soon as they arriveEnsure market has informed an accurate business description, a benefit and priorityInform all information need that must be provided by BTS avoiding returns from other teamsBe cost efficientProject managementDefine plan and Management of Projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure)Business relationship managementBeing the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementationKnow my market. Know the functionalities implemented. Be aware on current and future projects. Take the initiative of proposing new initiatives or changes in trade marketing processesReview CHGs created by the market ensuring: all information needed is provided, request priorities based on business criticalityDriving demos or workshops to reinforce tool knowledge and to show tool changes and enhancements to marketsCommunicate and advise to markets about global tasks plan that might affect normal use of the application
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