PROCESS EXPERT MANAGER Madrid, Community of Madrid, ES This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. Responsibilities: GRM ownership Be the master of the process - knowing all the functionalities and the markets using it Continuous improvement aligned with changing business environment Keep updated all documentation in the GRM SharePoint Review all Functional Designs related to the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets needs and performance Facilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge. Keep updated the training material Elaborate KPIs of usage of the GRM module owned Change management Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM Guarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requested Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive Ensure market has informed an accurate business description, a benefit and priority Inform all information need that must be provided by BTS avoiding returns from other teams Be cost efficient Project management Define plan and Management of Projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure) Business relationship management Being the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementation Know my market. Know the functionalities implemented. Be aware on current and future projects. Take the initiative of proposing new initiatives or changes in trade marketing processes Review CHGs created by the market ensuring: all information needed is provided, request priorities based on business criticality Driving demos or workshops to reinforce tool knowledge and to show tool changes and enhancements to markets Communicate and advise to markets about global tasks plan that might affect normal use of the application #J-18808-Ljbffr