.We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot Location: Nespresso Headquarters, Barcelona, Spain.Type of Contract: Permanent.Type of work: HybridWork Language: Fluent Business EnglishOn call serviceThe Role As a Problem Management Expert, you will be playing a critical role for the stability and performance of the Nespresso Systems Landscape. In charge of the Problem Management Lifecycle, the main goal is to eradicate technical issues, ensure business continuity, and leverage continuous improvement in the Digital Tech organization. You will understand technology trends and the practical application of existing, new, and emerging technologies to enable new evolving businesses and operating models. In this journey, you will work closely with Operations, Products, Markets, and Business Functions inside a fast-paced and direct-to-consumer environment. The Problem Management Expert also provides leadership in the dissolution of crises and in the support of large promotional events.In This Role, You Will: Drive investigations and root cause analysisDefine problem resolution strategies and coordinate fixes implementationPromote continuous improvement at Nespresso Digital TechHandle critical situations originated by incidents and instabilitiesLead and implement preparation activities to support large promotional eventsWhat We're Looking For: Bachelor's or Master's degree in IT disciplines or equivalent work experience8+ years of experience in Information TechnologyFluent in EnglishExperience in Service Management and application of the related principlesDemonstrated capability in leading IT teams in complex and dynamic environmentsGood communication skillsStrong leadership and learning attitudeCapable of handling stressful situationsBusiness-oriented and flexible mindsetExtra Skills That Set You Apart: Familiar with crisis management and critical situationsExperience supporting supply chain systemsITIL CertificationProject Management CertificationKnowledge of Agile and DevOps principlesWe Offer You: We offer more than just a job. We put people first and inspire you to become the best version of yourself.Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and chill!Recreation activities such as yoga, Zumba, etc., and a wide range of volunteering activities