.We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Location: Nespresso Headquarters, Barcelona, Spain. Type of Contract: Permanent. Type of work: Hybrid Work Language: Fluent Business English On call service The Role As a Problem Management Expert, you will be playing a critical role for the stability and performance of the Nespresso Systems Landscape. In charge of the Problem Management Lifecycle, the main goal is to eradicate technical issues, ensure business continuity, and leverage continuous improvement in the Digital Tech organization. You will understand technology trends and the practical application of existing, new, and emerging technologies to enable new evolving businesses and operating models. In this journey, you will work closely with Operations, Products, Markets, and Business Functions inside a fast-paced and direct-to-consumer environment. The Problem Management Expert also provides leadership in the dissolution of crises and in the support of large promotional events. In This Role, You Will: Drive investigations and root cause analysis Define problem resolution strategies and coordinate fixes implementation Promote continuous improvement at Nespresso Digital Tech Handle critical situations originated by incidents and instabilities Lead and implement preparation activities to support large promotional events What We're Looking For: Bachelor's or Master's degree in IT disciplines or equivalent work experience 8+ years of experience in Information Technology Fluent in English Experience in Service Management and application of the related principles Demonstrated capability in leading IT teams in complex and dynamic environments Good communication skills Strong leadership and learning attitude Capable of handling stressful situations Business-oriented and flexible mindset Extra Skills That Set You Apart: Familiar with crisis management and critical situations Experience supporting supply chain systems ITIL Certification Project Management Certification Knowledge of Agile and DevOps principles We Offer You: We offer more than just a job. We put people first and inspire you to become the best version of yourself. Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc. Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and chill! Recreation activities such as yoga, Zumba, etc., and a wide range of volunteering activities