.Main missions:Be the key point of contact in front of the Country Entities and oversee the operational management and continuous improvement of our Digital Product.Reviews & Manages Requirements of Enhancements / Adaptation of current local configurations.Contributes to the management & prioritization of new Ideas / Business Requirements.Contributes to the investigation of new features to secure efficiency and constant evolution in alignment with company's digital journey.Follows the Support Process to secure the right level of solution knowledge is available to the Support team.Plans & Drives regular cadence with the key stakeholders to follow progress, capture feedback and drive further business value realization.Responsibilities:In your capacity as the key point of contact in front of the Country Entities your main responsibilities will be to:Act as the primary liaison between the Digital Product team and the Country Entities, ensuring effective communication and collaboration.Address any queries, concerns, or feedback from the Country Entities related to the Digital Product, providing timely and accurate responses.Build and maintain strong relationships with key stakeholders at the Country Entities, fostering a collaborative and productive working environment.Oversee the operational management and continuous improvement of our Digital Product:Proactively identify areas for improvement in the Digital Product, considering feedback from Support Entities users & key stakeholders.Raise awareness when organization setup gaps are identified and work with the Country Entities' Representatives to identify suited action plan.Plan Evolution required based on the Country Entities needs.Review and manage requirements of enhancements / adaptation of current local configurations:Review and analyze enhancement requests from the Country Entities, assessing their feasibility, impact, and alignment with the overall product strategy.Collaborate with stakeholders to gather detailed requirements, ensuring a thorough understanding of the desired enhancements or adaptations.Manage the prioritization of enhancement requests based on business value, technical feasibility, and resource availability.Contribute to the management and prioritization of new ideas / business requirements as well as to the investigation of new features to secure efficiency and evolution aligned with company's digital evolution journey.Collaborate with various stakeholders (Product Managers, Product Owner, Process Drivers, Business Analysts, and Country Entities) to evaluate new ideas and business requirements.Assist in the definition and documentation of business requirements, ensuring clarity, completeness, and alignment with strategic goals, when required
