VODAFONE INTELLIGENT SOLUTIONS ESPAÑA S.L.
Málaga (Málaga)
T/2024/45061
¿Qué ofrece la empresa?
1 plaza de prácticas en VODAFONE INTELLIGENT SOLUTIONS ESPAÑA S.L. de 9 meses para incorporarse en septiembre 2024
Bolsa de ayuda de 700,00€ brutos mensuales
5h. diarias en Jornada de mañana
Telepráctica semi-presencial
Programa START
Centro de prácticas en España: Vodafone Innovation Hub Málaga (Málaga)
¿Qué perfil busca la empresa?
Estudiante universitario de grado o Estudiante universitario de máster: Grado en Ingeniería en Sistemas de Telecomunicación, Grado en Ingeniería en Electrónica y Automática Industrial, Grado en Ingeniería en Tecnologías de la Telecomunicación
Competencias en Idiomas: nivel C1 de Inglés, nivel materno de Español.
Competencias: Habilidad para trabajar en un contexto Internacional, Capacidad de aplicar los conocimientos a la práctica, Orientación al logro, Preocupación por la calidad, Compromiso ético, Iniciativa y espíritu emprendedor, Capacidad para trabajar de forma autónoma, Liderazgo, Trabajo en equipo, Toma de decisiones/resolución de problemas, Capacidad para generar nuevas ideas, Adaptación al cambio, Capacidad crítica y autocrítica, Gestión de la información, Capacidad de aprender, Habilidades básicas de manejo del ordenador, Conocimiento de una lengua extranjera, Comunicación oral y escrita en lengua castellana, Conocimientos básicos de la profesión, Planificación y gestión del tiempo, Capacidad de análisis y síntesis, Motivación, Habilidades interpersonales.
Plan de formación propuesto
A Business Engineer is responsible for developing service/user processes and business designs to support a diverse range of Enterprise Business Unit and Local Market capabilities – in line with our targeted strategic growth areas.
Working primarily within the New Product Development process, the Business Engineer ensures that we develop an end-to-end Customer Experience (CX) across the product lifecycle, aligned with Vodafone brand and industry best practice.
A Business Engineer has expert collaboration & stakeholder management skills in order to execute process engineering and analysis. Subject matter expertise in customer experience design and customer journey creation is essential in order to develop high quality service models.
As a Business Engineer trainee, you´ll have the opportunity to:
Help to be responsible for feasibility, design and timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost-to-serve.
Learn interpretation of commercial product / business requirements into impacts and requirements on operational processes and IT.
Cooperating with and coordinating different departments of the company at central and local level, e.g. Product Management, Legal & Regulatory, operational support and obtain necessary support for the definition of service solution proposals.
Supporting the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.
Learn how to manage small to medium scale service delivery for centrally provided/supported enterprise products.
Ideally you have the following skills:
Proven knowledge of, and process design experience within core Telecom operational processes & related systems (ITIL, eTOM).
Ability to relate fixed and mobile network technology, processes, IT and people/organisation to provide a coherent solution with a strong focus on the customer experience.
Strong facilitation and negotiation skills, having worked within multi-disciplinary virtual teams, ideally in the telecoms or IT sector, providing complex solutions.
Requisitos:
SER ESTUDIANTE DE LA UNIVERSIDAD DE MÁLAGA
*Please upload your CV in English.
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