.DESCRIPTIONWe are looking for a talented Power Gen Field Service Technician to join our team specializing in Service for our Distribution Business Segment in Zaragoza, Spain.We offer a permanent contract. Hybrid work model.English language required.Travel 25% (mainly Spain).In this role, you will make an impact in the following ways:Efficient Repairs: By diagnosing and completing fewer complex repairs on generators and components, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.Proactive Service: Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.RESPONSIBILITIESTo be successful in this role you will need the following:Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.QUALIFICATIONSEducation/ Experience:Apprentice Certified Power Generation/ Mechanical Technician (Preferred)Vocational diploma from relevant technical institutionCurrent relevant mechanical certificationLocally valid driving permitMedium English levelMedium level field service work experience
