.Looking for more than a job?A job with meaning is more than a job. Creating the kind of positive change, we're planning will need the skills of the world's most talented people. In this role, you'll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.Customer Care TeamCustomer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world class customer care by engaging them with our products, services, and offers. Operating from Volvo Cars' headquarters in Gothenburg, and Customer Care Centers across the world, Customer Care is spearheading the company's fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.Com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.What you will doAs a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will communicate with consumers based on their needs via phone, email and chat to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose, and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes.Shifts Monday to SaturdayThe Customer Care Team works in shifts as we are available to our customers from 10am till 9pm. Currently, we are looking for someone to cover the shift from 12pm till 9pm from Monday to Friday. We are also available to our customers on Saturdays and on a rotational basis you will work on Saturday from 11am till 7pm. This may be subject to change in the future.Experience is important, but personality is key!You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business, and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus
