Join our Operations Delivery team as a Port Delivery Admin Agent in Palma de Mallorca where you will be the main point of contact for the team members, collaborating departments, and suppliers for operations.
You will work as a team responsible for the administrative tasks of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
Intercruises Shoreside Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.
You will be assisting cruise lines and other clients on their daily operations.
If you have got the right to work in Spain and speak English,keep on reading!
ABOUT OUR OFFER: A job at TUI offers more than your basic salary which already starts at 18.500 € gross per year.
22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
Discounts and multiple offers with TUI Club De Benefits.
Option to obtain a discounted private health insurance.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy language lessons.
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team 24/7 Wellbeing Hub.
We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT YOU: You have knowledge, experience, and understanding of daily planning and operations in the cruise business.
You are a confident decision maker, even when working under pressure.
Excellent communication skills, both verbal and written, in English, plus fluency in the local language.
You have a pro-active guest service mindset with a clear focus on quality and efficiency.
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
Driver's license is a plus.
ABOUT THE JOB: Arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process.
Handling correspondence with clients together with the Supervisor/ Team Manager.
Closing all invoicing and data loading procedures.
Keeping constant contact, reserving, and updating providers accordingly.
Assist on liaising with ships and respective operations onboard teams to review, update and arrange all final details according to pre-approved itineraries.
Overseeing Operation during call day and Support, gather and feedback information of any incidents or accidents that may occur.
Help to ensure all reservations are managed in detail and suppliers receive them on time.
Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity Inclusion means to us simply visit Our DNA.
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