.Our storyAt Alight, we believe a company's success starts with its people.
It's why we're so driven to connect passion with purpose.
Our team's expertise in human insights and cloud technology allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.II.
ROLE DESCRIPTIONOverall objective of the RoleTo contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time.Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.Main ResponsibilitiesIndependently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs.Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks.Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities.Ensure Tickets and Calls are responded within SLA timescales and to a high standard.Support System Maintenance Testing.Liaise and transact with Third Parties.SOC Controls completed on time and with the necessary evidences.Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence.Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice.Maintenance of DWIs to ensure processes are up to date and reflective of the service.All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Highlight to Service Manager any deviations from the standard scope of service.Ability to recognize and deal appropriately with sensitive and confidential information.Time Recording to be completed accurately and on time.Alight Security Standards are adhered and followed.Contribute to team meetings and raise any issues immediately to your Service Manager.Ensure you are up to date with all Alight announcements and communications.Build good relationships with all lines of businesses where appropriate.Update internal stakeholders, when needed, in a timely and accurate way.Participates in projects and activities as needed and assigned.Key Criteria to monitor performanceAdherence to all Security and Compliance procedures.100% Attainment of customer SLA agreements.Adherence to quality standards