Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!Responsibilities:Data Center Operations: Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others. Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.Service Delivery: Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Provides guidance to technicians troubleshooting issues. Decommissions hardware for simple changes and refreshes (e.G., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.Managing Services: Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.#J-18808-Ljbffr
