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PLG-132 Sellers Operations Manager (M/W) Barcelona, Catalonia PLG-132 Sellers Operations Manager (M/W) Barcelona Barcelona, Catalonia, ES Créé en France en 2013, ManoMano est le leader européen du bricolage, de la maison, et du jardin en ligne. Cofondé par Philippe de Chanville et Christian Raisson, ManoMano, en fédérant plus de 5 000 marchands, rassemble la plus grande offre de produits de bricolage de jardinage en ligne, soit plus de 19 millions de références. ManoMano opère sur 6 marchés (France, Belgique, Espagne, Italie, Allemagne, Royaume-Uni). Fiers de faire partie du Next 40 depuis 2019 (Top 40 des startups françaises), ManoMano a pour objectif de réinventer l'expérience du bricolage, du jardin et de la maison en offrant à nos clients une solution de guichet unique pour un accès facile aux conseils, produits et services innovants en ligne. Rejoindre ManoMano c'est aussi et surtout une formidable expérience personnelle où les projets mondiaux et les valeurs fondamentales sont soutenus par les compétences individuelles. Notre camaraderie, notre efficacité et notre état d'esprit centré sur les employés (c'est essentiel chez nous !) ont conduit ManoMano à être reconnue pour les conditions de travail optimales que nous offrons. As part of the Seller Support Team, and working directly for Lead Seller Support, you will play a key role in the long term improvement of the Seller Experience, working within an essential service to ensure the growth of ManoMano. You will demonstrate end to end ownership of every seller interaction coupled with proactive problem solving. Responsibilities include: (i) supporting international Sellers during the technical onboarding, (ii)bringing them day to day technical and operational support, (iii)supporting their growth and long-term success in the marketplace and (iv) _participating in the improving processes and standards of the seller support team_. This role will allow you to acquire competencies in all stages of the marketplace's seller lifecycle. We are looking for someone in the Barcelona office**Your missions will include**:**Onboarding new sellers**:- **Onboard our sellers**: Integrate their catalogs and configure their order management systems on the marketplace; - **Guide our Manufacturers Brands since the early stage of the onboarding process**:Assess the technical integration with the manufacturer system (ERP, API, integrator), organize order testing, show efficient communication skills to find solutions with top management and technical experts on the seller side. - **Deal with connectors and integration's partners (Lengow, Scaledev, etc. )**:acquire knowledge on the solution proposed and coach the seller on it; **Support Account Management**- **Operational management and support of our seller's accounts**:Support them in the technical and operational set-up of their ManoMano account: carrier pricing grids, products categorization, stock management, order management, etc. by showing ownership, solution-oriented approach and driving the discovery of quick wins and workarounds to ensure seller satisfaction while working on the long-term root cause resolution. Maintain high performance metrics such as SLA, Time to Resolve and Productivity. Provide proactive spare extra training and content after support cases to prevent potential mistakes. - Ensure the **adoption of new seller's tech tools in a proactive mode** and contribute to their continuous improvement by providing feedback and **working closely with the tech teams** in case of incidents. - **Help our sellers grow their business by improving our Customer Experience**:Monitor and ensure operational excellence of our sellers. Ensure **proactive coaching** to drive long-term business growth by improving CX and delivery promises. **Projets Initiatives**- Participate in transversal initiatives with several internal stakeholders (Customer Service, Commercial teams, Logistics, Tech. ). - Contribute to the creation and optimization of the team's tools and processes (SOP, Demos, ) and participate in building up our internal knowledge base; **Profil recherché**- Bilingual in Italian and Spanish; - Bachelor degree (Bac +3) in business/engineering or any other field with strong interest on ecommerce. Previous experience in e-commerce or support services is a plus; - English is a must, _(French or German) _is a plus. - 100% seller-as-a-customer-oriented- Proactive, autonomous and flexible (capable of working in an ever-changing environment); - Curious with a strong desire to learn; - Knowledge or strong willingness to learn and work with technical tools (API, HTML, PIM, integrators etc. ). Data-driven mindset SQL skills will be a strong plus. - Team spirit and excellent relationship skills. El anuncio original lo puedes encontrar en Kit Empleo:https://www.kitempleo. es/empleo/110705307/plg-132-sellers-operations-manager-w-barcelona/? utm_source=html Welcome to hacendo.comkitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Data preferencesYou can choose how your personal data is used. 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Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you). Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared. Exponential Interactive, Inc d/b/a VDX. tvData collected and processed: Browsing and interaction data, Privacy choices, Users' profiles, Probabilistic identifiers, Device identifiers, IP addresses, Non-precise location dataData collected and processed: Precise locatio
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