Department: Player Support
Location: Barcelona, Spain
Remote Availability: Immediately
Description: MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise? Our player support department supports over 1,000 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment.
Responsibilities:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting familiarized with the games so you can advise playersGetting creative in finding solutions to technical problems and bugsEncouraging user loyalty by providing an outstanding serviceContributing to studio-wide community strategiesSupporting the community managers with ad-hoc tasksYour Profile:Experience in Marketing, Translation, Journalism, Communications, Copywriting or similarA native level of Korean with excellent oral and written skillsA strong proficiency in the English languagePassion for and knowledge of gamesBasic knowledge of social media from both user and professional points of viewKeen to work in an international environmentExcellent organizational skillsGood knowledge of MS OfficeExcellent interpersonal skillsExperience in the video games industryStrong computer and desktop publishing skillsStrong ability to multitask, prioritize, and work independently with minimal supervisionStrong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutionsWe Offer:The chance to work closely with a team of like-minded people in a fast-paced, multicultural environmentA competitive salaryValuable and transferable work experience in the games industryOngoing training and professional self-improvement opportunities
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