.Reference.Publication Date.Platform Security Engineer.Location.Madrid, Spain Mission Your Mission As part of our Managed Detection and Response department, your mission will be to help us provide best-in-class services to our clients as they run.By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure.If you.Are passionate about cybersecurity and are constantly developing your knowledge Are eager to learn and to manage state of the art security technologies Are at ease in a fast-paced environment and able to get out of your comfort zone Enjoy actively contributing to improving the services offered to clients Are motivated by working directly with customers This position could be for you.Responsibilities Your Responsibilities will be to.Manage the configuration and monitor the health of customer's security devices.You will do this by acting as the main escalation point attending client ´s requests such as service requests, change requests or operational incidents in a timely manner.Follow vendors' roadmaps to.best leverage the platform's new features, define the upgrade strategies for devices and ensure the proper roll out to customers Serve as the subject matter expert for other teams internally in order to help drive continuous improvements and new services implementations Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 and 2 analysts Build up and maintain an in-depth knowledge of our products and services portfolio Periodical on-call duties for device management escalations This role involves.Understanding the business and environment of our customers Frequent contacts with customers at both technical and managerial levels Internal transversal interactions with various groups (Operational Analysts, Security Device Engineers, Integration Engineers, DevOps Engineers...) Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customer's lives more secure.Requirements / Profile You are.A team-player who is willing to iterate on our internal processes to improve our team and service's efficiency At ease with solving complex problems Dynamic, with strong interpersonal and communication skills Autonomous, self-taught and transparent Able to handle and prioritize parallel tasks with multiple interfaces You have.An engineering degree in technology / computer science or equivalent 5 years of experience in IT system administration Strong background in Windows and Linux systems Knowledge in network and security Proven experience in a client facing role Fluent in both English and Spanish These would be a plus
