Platform Manager Digital Channels - Sds Málaga

Detalles de la oferta

.SCIB is looking for a TECHNICAL MANAGER for our DIGITAL CHANNELS Team, based in our MALAGA office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander CIB ( www.Santandercib.Com ) we are key players in the transformation of the financial sector. Do you want to join us?Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.WHAT YOU WILL BE DOINGAs a Service Manager, you will lead a global IT support team. This role is responsible for monitoring and managing service status and performance while ensuring clear communication with customers and stakeholders.We need someone like you to help us on different fronts:Oversee day-to-day operations of the Service Desk and support teams, providing direction, mentoring, and development opportunities to ensure high performance. Foster a culture of diversity, equity, and inclusion within a global, geographically dispersed team.Manage the service desk function, including incident, request, and problem management processes.Implement and maintain IT service management (ITSM) processes.Ensure timely resolution of IT issues and requests, maintaining communication with users throughout the process.Be responsible for the end-to-end service level agreement (SLA) of the main functional processes offered to customers.Responsible for maintaining within established parameters the service KPIs of those business processes.Assess and prioritize proposed changes, facilitating change approvals and communication to stakeholders.Coordinate and oversee change and release management processes, ensuring minimal disruption to IT services and business operations.Experience8+ years in managing international service support with extensive experience in incident management processes and best practices.Strong knowledge in micro front architectures, SPA Applications (angular, react, vue.Js), and integrations with microservices (Node.Js or Java Spring Boot).EDUCATIONBachelor's degree in Engineering or similar.MBA /Finance Master would be welcome.Skills & KnowledgeA proactive, creative, and hard-working candidate with high analytical and problem-solving skills.Solid written and verbal communication skills, both in English and Spanish.Strong interpersonal skills, with experience in multicultural environments.Ability to work efficiently under pressure.Relevant experience in Agile methodologies.If you want to know more about us, follow us on:Https://www.Linkedin


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Jefe De Equipo Ong Málaga - Sueldo Base 900 + Comis - 1/2 Jornada

¿Tienes experiencia como Jefe de Equipo de captación de fondos y quieres seguir creciendo en el sector? ¿Te gustaría tener tu propia oficina de captación? ¿E...


Agora Fundraising - Málaga

Publicado 13 days ago

Pmo Coordinator

Verisk Business: Specialty Business Solutions Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analyt...


Sequel Business Solutions Ltd - Málaga

Publicado 13 days ago

Responsable Rr.Hh- Málaga (H/M)

Desde Grupo Crit, empresa multinacional de recursos humanos, buscamos a una persona que quiera desempeñar las funciones de Responsable departamento de RR.HH ...


Grupo Crit - Málaga

Publicado 13 days ago

Manager | Seafood & Champagne Bar

New Seafood and Champagne Bar in Marbella looking for Manager (opening October).Position Overview:The Manager of the Seafood and Champagne Bar is responsible...


The Fisherman’S Daughter - Málaga

Publicado 13 days ago

Built at: 2024-12-23T14:40:22.711Z