Platform Manager Digital Channels - SCIB MálagaCountry: SpainSCIB is looking for a TECHNICAL MANAGER for our DIGITAL CHANNELS Team, based in our MALAGA YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander CIB ( we are key players in the transformation of the financial sector.
Do you want to join us?Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability.
Our mission is to contribute to help more people and business YOU WILL BE DOINGAs a Technical Manager, you will lead a global IT support team.
This role is responsible for monitoring and managing service status and performance while ensuring clear communication with customers and need someone like you to help us on different fronts:Oversee day-to-day operations of the Service Desk and support teams , providing direction, mentoring, and development opportunities to ensure high performance.
Foster a culture of diversity, equity, and inclusion within a global, geographically dispersed the service desk function, including incident, request, and problem management processes.Implement and maintain IT service management (ITSM) timely resolution of IT issues and requests, maintaining communication with users throughout the responsible for the end-to-end service level agreement (SLA) of the main functional processes offered to customers.Responsible for maintaining within established parameters the service KPIs of those business and prioritize proposed changes, facilitating change approvals and communication to stakeholders.Coordinate and oversee change and release management processes, ensuring minimal disruption to IT services and business detail oriented to manage the team and be in charge of service interactions and reporting.Experience8+ years in managing international service support with extensive experience in incident management processes and best knowledge in micro fronts architectures, SPA Applications (angular, react, , and integrations with microservices ( or Java Spring Boot).EDUCATIONBachelor's degree in Engineering or /Finance Master would be & KnowledgeA proactive, creative, and hard-working candidate with high analytical and problem-solving written and verbal communication skills, both in English and interpersonal skills, with experience in multicultural environments.Ability to work efficiently under pressure.Relevant experience in Agile you want to know more about us, follow us on: