Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector.
We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers.We are looking for a Platform Account Manager to join our company.The right candidate must be technically talented, hands-on, and have great interpersonal skills.
If you like to work in a fast-paced environment, full of challenges, this is the place for you!What you will be doingBe responsible for the daily requests made by our top merchants.Have monthly calls with clients to review performance and address their needs.Identify suitable payment solutions and flows for each type of merchant.Prepare reports on account status per merchant.Work closely with the sales team to identify growth opportunities.Assist merchants with challenging requests/issues as needed.Analyze performance: NOC type of alerts for underperforming and overperforming APMs.Detect growth opportunities/patterns in each country we operate in and implement across merchants.Requirements:Proven working experience in Account Management, Sales, or Operations.Bachelor's degree preferred.Intermediate Excel skills.High attention to detail and excellent analytical skills.Ability to juggle multiple projects simultaneously.Proactive, teamwork, and service-oriented attitude.Ability to work under pressure.Fluency in English and Spanish; excellent communication skills; strong customer orientation (Portuguese is a plus).Demonstrable ability to communicate and influence key stakeholders, including executives and C-level.Experience working within the payments industry is a plus.Knowledge of tools such as Looker, Confluence, Jira, Zendesk, Figma, Hubspot, and MS Office.What we offer:A global environment with teammates living around the world.Opportunities in a fast-paced growing company.Flexible time.At Eron International, everything starts with our values:#Be Direct: we are direct and genuine in all situations.#Be Owner: we treat issues as true owners, being accountable for the results.#Be Curious: we always ask ourselves what we can do better without settling for the status quo.#Be Hero Leader: lead by example, inspire and influence beyond formal roles.
There are no borders between areas or roles to generate impact.#Take Risks: we take controlled risks with courage and without fear of being paralyzed by error.
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